How can we help?

For help with DrawCoach, email drawcoachapp@gmail.com.

Tell us what happened and which iPhone you use. You can also choose Send feedback in My studio to start an email with your app version included. Please never send passwords or payment details.

Getting your AR guide in place

Use good lighting and a stable phone support. Keep your paper and some of the surrounding tabletop in view. Move the phone slowly while the app finds the surface, then position your guide and lock it. If the guide moves out of place, unlock it and place it again. Avoid moving the paper after placement.

Creating pictures and photo outlines

AI features need an internet connection and your permission to process your description or selected photo. Check My studio → AI permissions if access is turned off. My studio → AI allowance shows your remaining samples or credits, feature costs, daily limits, and reset times.

If a picture fails, check your connection and try again. If the app keeps saying a picture is being prepared, close and reopen DrawCoach. Contact us if the message persists, including the approximate time and the wording of the error.

Restoring DrawCoach Pro

Use the Apple Account that purchased your subscription, then choose Restore purchases in My studio or Restore on the Pro screen. If Pro still does not appear, check whether the subscription is active in your iPhone settings.

Managing or canceling a subscription

Open My studio → Manage subscription, or go to Settings → your name → Subscriptions on your iPhone. Apple manages billing and cancellations. Deleting DrawCoach does not cancel a subscription.

Your drawings and privacy

Your sketchbook is stored on your device. Export drawings you want to keep before removing the app. For privacy requests or help with provider-held data, email us at the address above.